Welcome to MavrickStore. Your privacy is important to us, and we are committed to protecting your personal information while providing a secure shopping experience.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following information when you place an order or contact us:
- Full Name
- Phone Number
- Email Address
- Shipping Address
- Payment Details
- Device and browser information
2. How We Use Your Information
Your information is used to:
- Process and deliver orders
- Provide customer support
- Improve website performance and shopping experience
- Send order updates and notifications
- Prevent fraud and misuse
We do not sell or share your personal information with unauthorized third parties.
3. Return Policy
- Customers may request a return within 7 days of receiving the order.
- Products must be unused, unwashed, and in original condition.
- Items damaged due to customer misuse are not eligible for return.
- Customers must provide order details for return requests.
4. Refund Policy
- Refunds are processed after returned items are inspected and approved.
- Shipping charges are non-refundable.
- Refunds may take 5–7 working days to process.
- Customized or limited edition products are non-refundable.
5. Shipping Policy
- Orders are delivered across Pakistan.
- Delivery time is usually 2–5 working days.
- Delivery delays may occur during holidays or sales periods.
- Customers will receive tracking updates after dispatch.
6. Operational Hours
Our customer support team is available:
🕒 Monday – Saturday
⏰ 09:00 AM – 05:00 PM (PKT)
Messages received outside working hours will be answered on the next business day.
7. Cookies Policy
MavrickStore may use cookies to:
- Improve user experience
- Save shopping cart information
- Analyze website traffic and performance
Users can disable cookies through browser settings if preferred.
8. Data Security
We use secure systems and standard protection measures to safeguard customer information. However, no online system can guarantee complete security.
9. Third-Party Services
We may use trusted third-party providers for:
- Payment processing
- Shipping and delivery
- Website analytics
These services may have their own privacy policies.
10. User Responsibilities
Users agree not to:
- Use the website for fraudulent activity
- Submit false information
- Misuse promotional offers or services
Violation may result in order cancellation or account restrictions.
11. Policy Updates
MavrickStore may update this Privacy Policy at any time without prior notice. Updated versions will be posted on this page.
